The objective of this process is to learn from the observations and experience of all employees across the organisation and use that information to improve the system that delivers the services the organisation provides.
The process covers the reporting of any event or safety improvement information from any employee across the organisation including operational and non-operational staff.
This process is triggered by any employee involved in or notices event or improvement opportunity.
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The following tools are examples of commercial products that support the implementation of this process.
The following material is publicly available and provides generic guidance to this process.